> ## Documentation Index > Fetch the complete documentation index at: https://docs.getmotif.page/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting & FAQ > What Motif's on-screen messages mean and what to do next: access, Library folders, FL Studio, Tracked, the visualizer, and saving. # Troubleshooting & FAQ Each entry below starts with the exact message Motif shows. Find the one on your screen. If it does not solve the problem, [contact Motif](https://docs.getmotif.page/help/contact.md). ## Account and access ### Three computers are already authorized Your Motif account can be used on up to three computers, and all three are in use. 1. On that screen, find the computer you no longer use and remove it. 2. Choose **Check access again**. Removing a computer does not delete anything on it. See [Account and access](https://docs.getmotif.page/getting-started/account-and-access.md). ### Billing needs attention The subscription payment needs an update. 1. Choose **Manage subscription**. Motif opens the Stripe billing page. 2. Update the payment method there. 3. Return to Motif and choose **Check access again**. ### Connect to the internet to verify your Motif license. Motif could not confirm your access. Connect to the internet, then reopen Motif. ### I paid, but Motif does not show my subscription Sign in with **Continue with Google** using the same Google email you entered in **Gmail for Motif Account** at checkout. Some bank payment methods take longer to settle, and access begins only after Stripe confirms the payment. See [Plans and billing](https://docs.getmotif.page/getting-started/plans-and-billing.md). ## Library ### Motif cannot read this folder. Select it again to restore access. This appears next to a folder in **Settings → Library**. Select the folder again in the Windows picker so Motif can read it again. Your files are not changed. ### Couldn't open the project in FL Studio Motif shows this when **Open in FL** fails, and adds one of two hints: * **Make sure FL Studio is installed and .flp files open with it when double-clicked in Explorer.** Check that FL Studio is installed and that `.flp` files open in it from Windows Explorer. * **Choose the project again with Link FLP, or reconnect its folder in Library settings.** Motif can no longer reach the file. Use **Link FLP…** again, or re-add its folder in **Settings → Library**. See [FL Studio projects](https://docs.getmotif.page/library/fl-studio-projects.md). ### This beat isn't linked to an FL Studio project yet. Shown in **Ingredients**. Select **Link FLP…** and choose the beat's project file. See [Ingredients and Motif Favorites](https://docs.getmotif.page/library/ingredients-and-favorites.md). ## Tracked ### Connect to *Service* / Reconnect this service to refresh and play tracked audio. The connection behind this Tracked source has expired or was removed. Select **Connect *Service*** in the source. The source and its cover are kept. See [What is Tracked?](https://docs.getmotif.page/tracked/overview.md). ### Could not reach Telegram. Check your internet connection — some networks, VPNs and antivirus tools block Telegram — then try again. Motif could not connect to Telegram. Check your connection, try another network or pause the VPN or antivirus tool that blocks Telegram, then try again. ### That YouTube link is not a channel. Open the channel page and copy its link. **Track YouTube** needs a channel link, not a video link. Open the channel's page on YouTube and copy that link, or type its @handle. See [Track YouTube](https://docs.getmotif.page/tracked/youtube-channels.md). ### Sign in to track a YouTube channel. Tracking a YouTube channel requires a signed-in Motif account. Sign in, then try again. ## Visualizer ### Visualizer unavailable * If you see **Turn on compatibility mode**, select it. Motif switches to a software fallback and restarts once. * If compatibility mode is already on, update your graphics drivers or enable hardware acceleration. Playback keeps working. You can use the waveform instead. See [Visualizer](https://docs.getmotif.page/listening/visualizer.md). ### Picture-in-picture is unavailable. Please restart Motif. Close and reopen Motif, then try **picture-in-picture** again. ## Settings and saving ### Couldn’t update this setting. Try again. Shown under **Launch Motif at startup** when Motif could not change the setting. Toggle it again. ### Couldn’t save the image Shown in **Rewind** when saving the card failed. Select **Save image** again. See [Rewind](https://docs.getmotif.page/rewind/overview.md). ## FAQ ### Does Motif run on Mac? No. Motif is a Windows desktop app. ### Does Motif move, rename, or delete my music files? No. Adding or removing a folder in **Settings → Library** changes only what Motif watches. Custom categories and covers live in Motif, not in your folders. See [Library overview](https://docs.getmotif.page/library/overview.md). ### Does connecting a service import my whole account? No. After connecting, you choose each channel, chat, or folder to follow in Tracked. See [Connections](https://docs.getmotif.page/connections/overview.md). ### Where do downloads from Tracked go? To `Documents\Motif\`, for example `Documents\Motif\Dropbox` or `Documents\Motif\YouTube`. See [Save Tracked music locally](https://docs.getmotif.page/tracked/save-locally.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.